Gardaland

22nd July 2005

We approached the gate of Gardaland to the accompaniment of the music from the Lion King playing in what I assume was Italian. I couldn't help but be reminded of the crazy Spanish-language dance versions of Disney hits heard in Terra Mitica two years ago, which I later tracked down to a CD by the group Operacion Triunfo. If anyone knows where this Italian cover can be sourced online do let me know, as I do enjoy such things (much to the consternation of the rest of my family).

Gardaland

Our day began with a thirty minute ERS on Sequoia Adventure (#498). This is of course the first installation anywhere in the world of the S&S Screaming Squirrel coaster, notable as the first such ride to include straight pieces of track on which riders travel upside down. The whole layout can best be described as the top piece of a wild mouse ride turned on its side. The idea, while interesting, is not overly comfortable. Quite a large percentage of our group decided to only ride once during the session, presumably for this reason. Even notwithstanding this, the loading speed is as slow as a wet week. Based on what I saw, the ride was being operated with a throughput of, at best, about two hundred per hour. This might be acceptable for a small park, but it is totally unforgivable in a large one. I managed two rides, one in front and one in back, and honestly I wouldn't wait more than ten minutes to ride it again.

As uncomfortable as it was, however, it might have been an easy chair in comparison to the positively hideous front car of Magic Mountain (#499). As a veteran of other twenty year old Vekoma coasters I wasn't expecting to be bowled over by the superb ride quality, but at the same time I wasn't expecting to be grimacing with pain. I am convinced that a coaster train bouncing the way this was over the track must be doing permanent damage to both itself and those hapless victims sitting within. It might confuse the reader, therefore, to learn that I rode a second time, as the rest of my group chose to do so for reasons best known to themselves. Oddly, my second ride (towards the back of the train) was an awful lot more comfortable than the front car had been. This is, of course, a relative comparison, but nevertheless one I intend to check out at the next opportunity; are older Vekoma loopers generally more comfortable towards the rear of the train, or was this a once off?

At this stage I was left with one very serious decision. The next coaster for me would be the big five hundred, and I was left with three choices, none of them ideal:

  • Blue Tornado, an extended model SLC (ugh!).
  • Ortobruco Tour, a kiddie coaster.
  • Skipping both rides in favour of getting five hundred on a ride of my choice at the next park.

The third option was eliminated immediately as a seriously bad plan. Apart from wanting to ride all the coasters at Gardaland, luck could almost guarantee that the ride I wanted the next day would be down. This left me with a choice of a SLC I fully expected to detest against a kiddie coaster. I chose the lesser of two evils, in Ortobruco Tour (#500). This turned out to be an excellent decision. Far from being dull, this coaster turned out to be the best in the park by a fair margin. It featured six lift hills (!), some fun helices, and a generally interesting layout and ride for a family coaster with a relatively small height differential. I enjoyed the ride so much that I couldn't resist going right back into the queue for a second go.

Rather than go directly for the other coaster, being as we were at the opposite end of the park, we decided to explore some of the other attractions. The first of these was Le Valle dei Re, one of the better dark rides I have come across. The theming, as the name suggests, was based around ancient Egypt and the pharaoh's treasure, with detail worthy of Efteling. Oddly enough, the middle of the ride featured a wholly out of place Vortex scene, not unlike that from Strasswalchen earlier in the week, that was done so well and so convincingly that I can forgive the confusion it otherwise generates.

Gardaland has its own take on the Pirates of the Caribbean theme in Il Corsari. The detail of this attraction was also worthy of Efteling. Even the entrance was beautifully themed, it being an apparently fully rigged tall ship (albeit one constructed on land). Some of the scenes were truly magnificent, in particular the last portion which simulated being underwater complete with fish swimming past. The effect was compromised somewhat by an apparently alive parrot nestling on a perch well below the surface, although perhaps this is intended to be a genetic mutation with gills?

We rode the Colorado Boat log flume next in an attempt to cool down. To that end, we deliberately arranged for the boat to be heavier at the front in order to maximise the splashes. This was entirely successful, insofar as those in front got truly drenched. Unfortunately for those of us in the back, they also managed to block the water almost completely, meaning that I at least escaped almost completely dry. The ride itself was a generic implementation, and I don't recall anything particularly memorable about it.

Space Vertigo was only my second Intamin Giant Drop this year and my first one ever with the odd casing over the top section of the ride, whose purpose I could not fathom (there was no pre-show in there, unlike what I had expected). The queue line had some interesting theming in it with what I presume were safety instructions in Italian. Even an Italian speaker might have had difficulty with these, though, as the TV picture was distinctly shaky, rather like what might be seen on an old VHS tape. The ride itself, however, was just as good as every other Intamin drop I've ridden.

By this stage we had little choice but to suffer the last coaster in the park, the Blue Tornado (#501). As my second extended SLC I had a fair idea of what to expect, and I am sorry to say that my predictions were entirely accurate. To call this ride awful does an injustice to the word; it should be torn down altogether before it hurts somebody. The tracking was possibly the most uncomfortable I have ever encountered on a SLC, putting even El Condor to shame. I realised on disembarking the dreadful reality; of the four coasters at Gardaland, only one of them was something I would make an effort to return for, and that was the one aimed at children.

Gardaland

We wound up in the front row of the Fuga da Atlantide flume, largely because all of the people in front of us in the queue made for the middle and back of the boat. On riding, we quickly discovered why they had done so; the ride is for the most part dry other than for those up front, who get totally drenched. We had aimed to cool down a bit, though when we disembarked we might as well have dived straight into a swimming pool. For the geek files, incidentally, the credit counters have an interesting problem in judging whether this ride is in fact a coaster. The lift hills use a cable lift system, and the track on the turnarounds is the standard box style seen on all modern Intamin-built coasters. However, the rest of the ride is flume trough, so for me at least this is most definitely a log flume.

As we were already soaked it seemed like a good time to try the Jungle Rapids ride. This turned out to be an exceptionally tame example of the breed, with almost no splashing at all. Given the weather conditions, we actually were less wet getting off the ride then when we started. The ten minute walk over to the park restaurant for lunch, carefully rerouted to stay in the sunshine, finished the job.

We had been provided with lunch vouchers, something very welcome given the expenditure earlier in the week. These entitled us to a substantial three course meal, though with some oddities (French Fries or Peas, but not both for some reason!). Desert made up for the inevitable decision on the above, it being a delicious fresh fruit salad, filled with many tropical delicacies which cannot be easily sourced fresh back home in Ireland.

Up until this stage of the day, the rides (coasters not withstanding) had all ranged between Average and Outstanding. The first active disappointment was the Spectacular 4D Adventure theatre. In hindsight, the word spectacular in the name should have been a giveaway; if a park has to refer to an attraction with a positive adjective it is probably not a good sign. The longest wait of the day so far led into a motion base theatre with 3D glasses, this one showing the movie "Robots of Mars", which quite frankly did nothing for me whatsoever. Even if I had been able to follow the dialogue I doubt it would have been any better; the motion base was jerky and fitted with a single position lap bar for the whole row which, to be frank, was simply too tight for comfort.

We joined the queue for the Canyons ride, a slow track-driven journey throw a short and uninteresting outdoor area and an even shorter indoor area, the latter of which had some basic theming but nothing overly exciting. The half an hour wait for it added insult to injury; if we had known what we were waiting for it is improbable any of us would have bothered. Slightly better was the Tunga boat ride, which journeyed through a forested area filled with animatronic creatures of all descriptions. The inevitable jibes not withstanding, Oh look! It's Andy Hine!, the journey proved to be a chance to relax for a few minutes while not standing up. There were enough people in the boat for me to take some group photographs, and I passed the camera to the other end of the boat so they could be taken in both directions.

Based on recommendations from other club members we decided to check out the Magic House, a haunted swing attraction. I cannot put my finger on why some of these are better than others; they are all, after all, the same ride. Nevertheless, this one was definitely one of the better models. The ride was, if anything, improved by the reaction of the riders; it was evident that many of those on board had never seen a ride like this, and it took them a while to figure out what the ride actually did.

The final ride we had time for was the Flying Island, which I went on mainly for photography. This is only the second such ride I have seen anywhere, the other being at Efteling. They are rare, presumably due to the space required by the lift mechanism, with the majority of parks opting for considerably more compact observation towers.

Up until this point in the day I had been enjoying myself. It is true that there was nothing particularly outstanding in the park, but I'd managed to have fun anyway. This came to a screeching halt on the way back to the coach, when I stopped in a shop to attempt to purchase a drink. To accomplish this feat, I followed the same procedure I would in any other shop anywhere else in the world, namely I removed a drink from the cabinet by the wall (which had no door and was, I assumed, for open access), and attempted to walk it to the cash register. I was practically attacked by a staff member, who proceeded to accuse me, loudly, of theft. This crazy italian, who evidently spoke no English, created quite an embarrassing scene. I eventually determined that one was expected to pay first and then bring a receipt back to the shop, where a staff member would remove the item from the cabinet for you. However, the staff member who explained this was so rude that I decided the park had received enough of my money, and bought a water on the bus instead.

Theme parks are tourist traps, and one has to assume that a not insignificant proportion of the guests at Gardaland speak no Italian. It seems reasonable to me that I could not be the only person not aware of this odd system of drinks purchase, and there was definitely no signage in English indicating how things should work. The correct way to handle the situation would have been for the staff member to tap me on the shoulder and explain what was expected, rather than yell to the surroundings that this innocent tourist was attempting to steal a drink, worth about one euro fifty. This whole event put a total damper on my day and, as I write this, has made it a real challenge for me to contemplate even the good portions of the park in a positive light.

It turned out that my experience was not the only serious customer service failing encountered by the club in our visit. One of our members, who suffers from autism, was refused entry to almost all of the rides in the park. He is fully mobile, and has a full time carer escorting him around. He does not require assistance to board rides. There is almost nothing in the known universe that he won't get on, and he had ridden equivalents of every attraction in Gardaland in other places. This was, it seemed, irrelevant; the ride operators just looked at him and refused him entry, almost across the board. Apparently nobody with a disability was allowed on the vast majority of attractions, regardless as to whether they were physically able for them or not.

This sort of treatment is illegal in many countries, for example the United States (Americans with Disabilities Act). It was also rendered all the more ridiculous by the fact that he was allowed on Sequoia Adventure during our ERS, apparently because the boss was in the station at the time. Surely if it was so dangerous for him to ride, then allowing him on arguably the most aggressive ride in the park was an incredible risk?

The impression I have taken away from Gardaland is of a park with good dark rides, mediocre water rides, awful coasters, and Dickensian customer service. It is somewhere that, with a moderate investment and staff training, could be a top ten park. Right now, it's closer to a bottom ten one. No doubt I'll be back some day, but I can't say I'm looking forward to it.